To our valued clients,

We’d like to update you on the progress we are making to integrate Burton Group and Gartner, and answer some specific questions we have received regarding contracts, products, pricing, people and brand.

First, we will continue to honor all existing client contracts, and current products and services will continue to be available for renewal. We have already started to invest in the Burton Group portfolio to enhance the depth and breadth of services that will be delivered to existing clients starting in Q3 this year. This will increase the value you receive as part of your current entitlements. We do not plan to change Burton Group’s broad access pricing model to deliver these incremental benefits to existing clients.

We have retained the vast majority of Burton Group employees to ensure that you continue to receive the same high quality of research, sales and service you have come to expect. We also plan to retain the Burton Group brand so that we can clearly package and deliver the practical, technically in-depth products and services we provide to frontline IT professionals.

We hope the answers below provide further useful information at this early stage of the integration process, but please do not hesitate to contact your account representative or email burtongroup@gartner.com for additional help.

Regards,
Gene Hall, CEO, Gartner & Jamie Lewis, CEO, Burton Group

Gartner Acquires Burton Group – A Message from Jamie Lewis, CEO, Burton Group

Gartner Acquires Burton Group – 1/5/2010 Gartner Press Release

A Message to Gartner Clients from Gene Hall, CEO, Gartner

Frequently Asked Questions

Products

Will Gartner honor existing contracts?
Gartner will honor all existing client contracts and clients will be able to renew the products and services they currently receive. We also recognize that some clients of Burton Group and Gartner will want to merge accounts and contracts. We will work with those clients to do whatever works best for their organization.

Will the products and services I bought change?
Gartner will continue to honor all current Burton Group entitlements. Specifically, Burton IT1 and individual research & advisory services will be renewable by existing clients.

What is the future product strategy?
In Q3 2010 we will release a new version of the Burton Group website that will leverage the best features from both Burton Group and Gartner.

Will I continue to access research via www.burtongroup.com?
Burton Group clients will continue to access their research via burtongroup.com. Additionally, we plan to create linkages between the gartner.com and burtongroup.com websites to make it easier for clients of both companies to access our research.

Will the Burton Group Catalyst conferences continue?
We are very excited to add this world-class conference to our global events portfolio. The 2010 Catalyst conferences scheduled for 19-22 April in Prague and 26-30 July in San Diego will take place as planned and we look forward to seeing you there.

Research

Have Burton Group analysts been retained?
Gartner extended offers of employment to every Burton Group analyst on January 5, 2010. We have retained 98% of the analysts from the original team. We are very pleased with this result and we will make every effort to ensure that our clients continue to have access to the very best analysts in their field.

Have Burton Group research topics changed?
Burton Group research topics have not changed. Clients will continue to obtain the same valuable research and advice they received from Burton Group before the acquisition.

Sales & Service

Will my sales representative stay the same?
Burton Group sales representatives will continue to support their existing clients.

Will pricing change?
We do not plan to increase prices as a result of this acquisition. Upon renewal, clients can expect our traditional nominal annual price increase.

Brand

What will happen to the Burton Group brand?
We recognize the value of the Burton Group brand, and therefore, we intend to retain it.

Who should I contact if I have a question, suggestion or concern regarding the acquisition of Burton Group?
Please contact your account representative or email burtongroup@gartner.com.